BOOKING TERMS & CONDITIONS
Please read our cancellation policy carefully.
Our cancellation policy applies to all our trips, including when some clients have to cancel, but the rest of the group would still like to carry on with the trip booking:
Booking:
To book online, please go to our online booking form and fill it out and submit.
Then, download our waiver, fill it out, and send it to us as well.
Once we have received your booking form and your signed waiver, we will process your deposit payment and send you a confirmation letter and receipt.
A trip package including detailed information about the trip, itinerary, recommendations for preparation, equipment list, itinerary profile will be sent to you no later than 60 days before trip departure, with the receipt of the final payment.
A 25% deposit payment is due upon booking.
Once we have received your booking form and your signed waiver, we will process your deposit payment and send you a confirmation letter and receipt.
A trip package including detailed information about the trip, including itinerary, recommendations for preparation, equipment list, itinerary profile, luggage tags, etc. will be sent to you no later than 60 days before trip departure, with the receipt of the final payment.
Payment:
25% of the trip price is due as a deposit payment; the balance payment is due 60 days prior to trip departure.
In case the booking is made within 60 days before departure, full payment is due upon booking.
Payments can be made by cheque, wire transfer, or credit card (we accept VISA, Mastercard and Discover).
All payments taken by credit card will be taken in Canadian Dollars, reflecting the amounts that are advertised on our website.
We do accept personal cheques in US Dollars and Canadian Dollars.
If you would like to pay by credit card, please fill out the respective fields in the booking form, and we will debit your credit card accordingly. If you would like to pay by wire, please contact us, and we will send you our bank information.
CANCELLATION PROCEDURE & FEES:
Your cancellation has to be made in writing and must be submitted to our Canadian office.
We highly recommend to take out travel and cancellation insurance. The deposit payment of 25% is non-refundable. Alpine Interface will not be responsible for the consequences of personal decisions made.
Cancellation fees if the entire trip is cancelled:
60 days or more prior to trip departure: 25% of trip price (deposit)
46 – 59 days: 50% of trip price
45 days or less: 100% of trip price
Cancellation fees if only some clients cancel, but the trip itself is go ahead:
Deposit of 25% is non-refundable
Up to 59 days before departure: 50% of trip price
60 days or less before departure: 100% of trip price
,MEDICAL COVERAGE AND EVACUATION INSURANCE:
Medical coverage and Evacuation insurance are mandatory for all our trips.
Many credit card companies include medical coverage as well as travel and cancellation insurance in case the trip is paid by credit card.
During our briefing for the trip, all guests will be asked if they have medical coverage and evacuation insurance in case of an accident. If you do not have the coverage, you will not be able to partake in our journey, until insurance has been purchased.
We can recommend Travelguard for inexpensive travel and cancellation insurance as well as for medical coverage. Another company we are working with is Global Rescue, a premier provider of medical, security, advisory and evacuation services worldwide, deploying field rescue teams to the most remote regions.
CANCELLATION OF TRIPS AND TRANSFERS TO OTHER DATES:
In case Alpine Interface has to cancel a trip, the client will get a complete refund of any payments made. Exceptions are cancellations due to ‘higher force’ (e.g. war, natural disasters such as floods, earthquakes, local strikes, etc.) In that case all monies not used for advance payments to suppliers (hotels, transport services etc.) will be reimbursed. Alpine Interface cannot be held responsible for any expenses incurred by the private preparation of participants, such as air transportation etc.
Information about a pending cancellation will be given normally at least 30 – 50 days before trip departure. Alpine Interface tries its best to avoid trip cancellations, once we have accepted reservations.
If a trip is cancelled, the client has the right to transfer to another date of the same trip without any supplement charges.
In general, a transfer to another departure date of the same trip is possible without any penalty within 60 to 30 days before departure. After that time, the costs incurred by the transfer will be charged to the client.
DATES AND COST INCREASES:
Prices listed on the web site are for information only, and will be modified according to the customization for each client group. Prices might also change due to local circumstances (currency fluctuations, changes of law, etc.) and because they have been made well in advance.
LIMITATION OF LIABILITY:
Alpine Interface Inc. is not responsible for any additional costs such as hotels, meals, transportation or any other expenses incurred by the client in case of necessary itinerary changes due to circumstances beyond the control of Alpine Interface Inc. These include, but are not limited to, bad weather, trail conditions, excessive snowfall, sickness of clients, war, terrorism, civil war, and other events that are beyond the control of Alpine Interface Inc.
Once a trip has started, no refund for any unused portion or part of the tour or services to be provided will be given. If you want to make any changes to the tour, or depart the tour early, such alteration or departure will be entirely at your own expense and liability.
We reserve the right to use trip leaders and accommodations other than confirmed by email prior to the trip, and to modify trip itineraries due to conditions beyond the control of Alpine Interface Inc.
Alpine Interface Inc. reserves the right to refuse any further participation of clients it judges to be incapable of meeting the safety requirements and necessary skills required in order to participate in the trekking activities, or any person whose actions or behaviour is judged by Alpine Interface Inc. trekking leaders to be unsuitable for group travel. A refund will be given within the limits of any unused land services.
PARTICIPANTS’ RESPONSIBILITY:
Participants should be aware of trip ratings, and should choose a trip according to their abilities and interests. We will provide you with all information necessary to make an adequate decision, and will forward you references of past clients to help you decide.
Participants are responsible for preparing for the trip and for studying all information supplied by Alpine Interface Inc., and to arrive at the meeting point with adequate equipment. Alpine Interface Inc. will not take any responsibility for inadequately prepared clients, both physical preparation and equipment.
The trekking guide will make the ultimate decision as to whether or not a client is able to physically participate in the trip. Clients that have not adequately prepared for a particular trek, may be asked, in the event of spaces available, to join an easier trip or to sit out the more arduous days of the trip.
If this is not possible, the trekking guide has the right to refuse taking the client on the trip.